Privacy Policy | CatProxies

This Privacy Policy explains how MOTAN DATA SOLUTIONS S.R.L. (operating as "CatProxies", referred to as "we", "us", or "our") collects, uses, and safeguards your personal data when you access or use our website (https://catproxies.com), customer dashboard, proxy services, or any related features (collectively, the "Services").

"Personal data" means any information that identifies you or can reasonably be used to identify you, directly or indirectly, such as your name, email address, IP address, payment information, or account credentials.

We fully comply with applicable data protection laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our Services are primarily intended for individual users located globally, with a particular focus on users from the United States and the European Union. Use of the Services is restricted to individuals aged 18 years or older.

This Privacy Policy also applies, where relevant, to individuals whose data may be processed indirectly, for example, through technical logs, referral tracking, or platform usage, even if such individuals have not created an account.

By accessing or using the Services, you acknowledge and agree that certain personal data must be collected and processed in order to provide secure, functional, and legally compliant services. This processing is necessary to fulfill our obligations to you as a user.

For the purposes of this Privacy Policy, "affiliate" refers to any entity that directly or indirectly controls, is controlled by, or is under common control with MOTAN DATA SOLUTIONS S.R.L. This Policy also extends, where applicable, to any affiliated entities that help provide or manage aspects of the Services under our oversight.

This Privacy Policy is governed by, and should be interpreted in accordance with, our Terms of Service.

We collect and process the following categories of personal data:

a. Account Information

1. Your name and email address
2. A hashed and encrypted password
3. Legal name and residential address, collected via the Google Maps Autocomplete feature
4. An optional referral token when registering via an affiliate link
5. IP address for approximate geolocation
6. If registering as a business customer, your company name and industry, to help us tailor service features and billing requirements

b. Payment and Billing Information

1. Payments are processed through third-party providers, including Stripe (for card payments) and Cryptomus (for cryptocurrency transactions)
2. We do not store card details
3. Your name and email address may be shared with Stripe for fraud detection purposes. Stripe employs automated tools such as Radar to identify high-risk transactions and mitigate potential abuse
4. In some cases, Stripe's risk scoring and device-based fraud signals may prompt additional verification or payment restrictions
5. Manual invoices are issued, and VAT is currently charged only to customers based in Romania
6. To comply with our internal risk protocols, we may restrict card payments from certain high-risk jurisdictions. In such cases, access to the Services remains available through approved cryptocurrency payment methods
7. We do not store payment card data directly, and the chosen payment method does not influence the scope of personal data collected

c. Service Use and Session Data

1. We do not monitor or log proxy destination addresses, browsing activity, or content transmitted through our network
2. We may record limited access data, such as timestamps and usage patterns, for purposes of detecting abuse, enforcing usage limits, or investigating security incidents
3. For account protection and affiliate tracking, we may store login IP addresses and session tokens associated with dashboard activity
4. Your browser or device may automatically transmit technical information, such as browser version, operating system, screen resolution, referring and exit URLs, time spent on pages, or error diagnostics. We use this data to improve service reliability and resolve technical issues
5. In some cases, we may receive usage signals from trusted third parties, such as payment processors or referral platforms, to support identity verification and detect anomalous behavior. This information is processed solely to enhance security and ensure legal compliance
6. Support-related communications, including live chat, email, or contact form messages, may be retained for quality control, training, and dispute resolution purposes
7. Technical metadata from your browser or device, such as session duration, time zone, preferred language, and error reports, may be collected to ensure optimal platform performance
8. If anomalous or potentially abusive activity is identified, we may temporarily log metadata, such as IP usage volumes or connection frequency, for investigative purposes. These records are not stored long term unless legally required
9. To assist with support communications submitted in languages other than English, we may use automated translation tools, such as Google Translate. Translations are processed in real time and not stored beyond the original conversation history

d. Basic KYC Information

Before making a purchase, you may be asked to provide:

1. Your legal name
2. Your residential address, collected using Google Maps API autocomplete
3. Your postal code and city, automatically populated from your address
4. Optional details, such as your phone number or date of birth

We do not require government-issued identification, proof of address, or photo documents under normal circumstances. However, we reserve the right to request such documentation in cases involving fraud prevention, suspected abuse, or policy violations.

Account registration is supported only via email. We do not support social login methods (e.g., Google, Facebook, or Apple), and we do not collect data from third-party identity providers.

In the future, we may implement identity verification tools offered by trusted third parties. If adopted, these tools will process only the minimum amount of data necessary and will be chosen based on their compliance with security and privacy standards.

e. Cookies and Tracking Technologies

We use cookies and similar tools for the following purposes:

1. Maintaining authenticated user sessions
2. Tracking affiliate referral tokens
3. Measuring website traffic and usage patterns through Google Analytics
4. Delivering customer support via Crisp Chat

Some tools, such as Google Analytics and Crisp, use embedded scripts or SDKs that collect session-level technical details, including time spent on site, device type, browser version, and referral origin. This helps us improve the platform and assist users more effectively.

f. Promotional Campaigns and Voluntary Feedback

From time to time, we may run optional activities, such as surveys, giveaways, or time-limited promotions. Participation is entirely voluntary. If you choose to participate, we may collect relevant information, such as your name, contact details, or shipping address, to manage participation and contact winners.

In specific cases, we may request proof of prior proxy service usage, such as an invoice or receipt, to confirm eligibility for trial offers. Submitted information is used strictly for verification and discarded unless required to prevent abuse.

We do not intentionally collect or store sensitive data, such as biometric identifiers, religious or political affiliations, health data, or information about sexual orientation. If such information is shared in error, please notify us so that we may promptly remove it.

If you subscribe to our newsletter or marketing updates, we may retain opt-in metadata, including the date, time, and source of your subscription, for the purpose of verifying consent and complying with promotional data regulations.

We process personal data for the following purposes:

1. To create and manage user accounts
2. To process and verify payments
3. To send essential service communications, such as account setup confirmations, password resets, or billing notices, which are sent under our contractual obligations
4. To provide access to proxy services and user dashboard functionality
5. To detect and prevent fraud, abuse, or excessive usage
6. To protect system integrity through internal monitoring and alerts from infrastructure providers
7. To comply with legal requirements, including tax regulations and anti-fraud obligations
8. To operate our live chat feature and respond to customer support inquiries
9. To improve our services by analyzing how users interact with the website

When you choose to contact us, we treat that action as implied consent to process the personal data you voluntarily provide for the purpose of responding to your inquiry.

In certain cases, we may consult publicly available sources, such as IP reputation databases, proxy user forums, or screenshots of invoices previously shared, to assess user legitimacy or investigate suspected abuse. This is performed only on a case-by-case basis and does not involve routine or systematic collection of data from external sources.

We may also analyze aggregated and anonymized usage statistics to understand user behavior, evaluate service performance, and inform product development. With your explicit consent, we may display customer reviews or testimonials that you submit voluntarily on our website or in marketing materials.

If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing your personal data:

1. Contractual necessity, such as delivering access to proxy services
2. Legitimate interests, including fraud prevention, affiliate tracking, and service improvement
3. Legal obligations, including tax compliance and Know Your Customer (KYC) requirements
4. Consent, for analytics tools and non-essential cookies

In most cases, CatProxies acts as the data controller for personal data collected through our website, dashboard, and services, meaning we determine the purposes and means of processing. However, when our infrastructure is used by authorized resellers or affiliates who maintain their own customer relationships, we act solely as a data processor on their behalf. In such scenarios, the reseller defines the data processing practices, and we process data only in accordance with their documented instructions.

In alignment with Article 5 of the GDPR, we apply the following principles when processing personal data:

1. Lawfulness, fairness, and transparency: We collect and process data in a manner that respects your rights and provides clear information on how it is used.
2. Purpose limitation: We use personal data solely for the purposes explicitly described in this policy.
3. Data minimization: We collect only the data necessary for delivering our services and complying with applicable obligations.
4. Accuracy: We take reasonable steps to keep your personal data accurate and correct any known errors.
5. Storage limitation: We retain data only as long as needed for service provision, legal compliance, or security purposes.
6. Integrity and confidentiality: We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, misuse, or alteration.

We do not sell your personal data. We only share it with trusted third-party service providers that support our operations, including:

1. Payment processors (e.g., Stripe, Cryptomus)
2. Cloud infrastructure and hosting services
3. Analytics and performance tools (e.g., Google Analytics)
4. Customer support platforms (e.g., Crisp)
5. Marketing and email delivery platforms
6. Fraud prevention and risk scoring tools
7. CRM and business management software
8. Legal and accounting advisors
9. Email hosting and communication providers (e.g., Google Workspace, Brevo)

Customer support messages and related records may be retained for up to five (5) years following your last interaction with us, unless longer retention is required for legal, compliance, or quality assurance purposes.

We may collaborate with external platforms such as Trustpilot (to collect and display customer reviews) and Google Ads (for advertising and remarketing campaigns). These services may collect technical identifiers, such as IP addresses or browsing behavior, through cookies or similar technologies, in accordance with their own privacy policies. We do not share personally identifiable information with them unless you explicitly submit it.

In limited cases, we may combine anonymized usage data with insights from third-party platforms (such as analytics tools or customer support systems) for the purpose of improving functionality or understanding general trends. This information is not used to identify individuals.

We only disclose information to third parties at your direction or with your express consent. This includes scenarios such as participating in referral programs, resolving billing disputes, or requesting the transfer of account data between users.

When using integrated third-party features, such as payment portals or live chat support, your interaction may be subject to the privacy terms of the provider offering that tool. These external services may collect technical information-such as browser version, device type, or geographic region-as part of their functionality.

In some cases, our technology is embedded into third-party platforms through APIs or SDKs. When this occurs, we operate exclusively as a technical service provider. We process only the personal data needed to deliver secure functionality, detect abuse, or support legitimate service operations as instructed by the partner. In such cases, the partner platform remains responsible for defining the purposes and scope of data processing.

We retain your personal data only for as long as necessary to fulfill the following purposes:

1. Managing your account and delivering services
2. Complying with billing, tax, or financial recordkeeping obligations
3. Monitoring for abuse (temporary access and IP logs are retained only when misuse is suspected)
4. Meeting EU VAT reporting thresholds for cross-border transactions

In certain situations, some personal data may be stored beyond standard retention periods. This may occur when:

1. There is an unresolved issue associated with your account, such as a pending refund or abuse investigation
2. Applicable legal or tax regulations require us to maintain specific documentation
3. Extended storage is needed to support system security, fraud prevention, or service integrity

We reserve the right to correct, update, or delete outdated or incomplete personal information at our discretion, especially where doing so improves accuracy, enhances compliance, or supports efficient system operation, and no legal obligation requires the data to be preserved.

Depending on your location and applicable data protection laws, you may be entitled to exercise the following rights:

1. Request access to or deletion of your personal data (GDPR Articles 15 and 17)
2. Correct or update inaccurate account information (Article 16)
3. Object to or restrict the processing of your personal data (Articles 18 and 21)
4. Withdraw consent for cookie usage at any time (Article 7(3))
5. Unsubscribe from marketing communications using the link provided in our emails or by contacting us directly
6. File a complaint with a competent data protection authority (e.g., within the European Union)
7. Receive a copy of your personal data in a structured, machine-readable format and request its transfer to another service provider, where feasible (Article 20)

To exercise any of these rights, please contact us at [email protected].

If you believe your data protection rights have been infringed, we encourage you to reach out to us at the same address. We will review your concern and respond within 30 days. If you are not satisfied with our response, you may also contact your local data protection authority for further assistance.

To protect your privacy and ensure proper verification, we may request additional identity confirmation before fulfilling certain requests, such as those related to data access, correction, or deletion.

Please note that the exercise of some rights-such as data erasure, restriction, or objection-may limit our ability to provide certain Services. For instance, deleting essential account data could result in the loss of access to your dashboard or previously purchased services. We will inform you in advance if such consequences apply.

Some of our service providers, including payment processors and analytics platforms, may process your personal data outside the European Union. Where applicable, we rely on lawful transfer mechanisms, such as Standard Contractual Clauses (SCCs), to safeguard your information. In addition, many of the U.S.-based providers we work with participate in the EU–U.S. Data Privacy Framework, which helps ensure alignment with GDPR standards.

We implement a range of safeguards to protect your personal data, including:

1. Encrypted HTTPS connections for secure communication
2. Firewall systems and DDoS mitigation to prevent unauthorized access
3. Role-based controls for access to backend infrastructure
4. Secure handling of authentication tokens and session data
5. Email verification procedures for account registration

In the event of a data breach that may impact your personal information, we will act promptly to contain the issue and notify you as required by law. Depending on the nature and severity of the incident, such notifications may be delivered via email, dashboard alerts, or public updates on our website.

We limit exposure to third-party risks by partnering only with vendors that demonstrate strong privacy practices and meet recognized security standards.

Access to personal data within our systems is granted only to authorized personnel and is governed by strict internal protocols. Our team members receive training in data handling and are subject to confidentiality obligations.

While we maintain robust safeguards, you are also responsible for using a secure password and protecting your own account credentials against unauthorized use.

To help users understand how we use tracking technologies, we classify cookies into the following categories:

1. Essential Cookies: Necessary for secure login, session continuity, and basic platform operations.
2. Analytics Cookies: Help measure visitor behavior and assess site performance using tools such as Google Analytics.
3. Functionality Cookies: Retain user preferences, language settings, and live chat continuity.
4. Advertising Cookies: Used by third-party networks to deliver relevant ads and measure conversion effectiveness across sites.

Cookies and Tools We Use:

We intend to implement a cookie consent banner to allow users to accept or reject non-essential cookies such as those used for analytics or chat support. In the meantime, users may manage cookie preferences through their browser settings.

When you interact with our website-whether by navigating pages, opening a support chat, submitting forms, or joining campaigns-we may collect technical details automatically. This data helps us troubleshoot issues, monitor performance, and improve the user experience. Analytics platforms, such as Google Analytics, may also provide aggregated usage reports to legal authorities where required by law.

Google Analytics helps us understand visitor behavior through anonymized metrics like session length, device information, page paths, and referral sources. This information supports performance analysis and site optimization, but does not directly identify individual users.

We may also use advertising tools, such as Google Ads or Facebook Pixel, to serve more relevant ads based on prior site activity. These tools use browser cookies or pixel tags to track ad performance and support retargeting. Although we do not transmit personal identifiers to these platforms, their cookies may associate your visit with advertising identifiers under their own privacy terms.

In specific cases, we may use tracking data to detect suspicious or abusive activity, such as proxy misuse or attempts to exceed service limits.

Our website may feature embedded social buttons or third-party widgets, including those linking to Telegram, Discord, or promotional banners. These tools may collect technical information such as your IP address or browser type and may place cookies necessary for their functionality. They are governed by the privacy policies of the respective providers, which we encourage you to review.

If live chat translation becomes available in the future, it may use third-party tools to automatically process and translate chat messages in real time. Such translations would be temporary and solely for support purposes. Any processing would be subject to the third-party provider's privacy practices. If this functionality is deployed, we will update this policy accordingly.

Our Services are intended solely for individuals aged 18 and older. We do not knowingly collect, use, or process personal information from minors. If you are a parent or legal guardian and believe that your child has submitted personal data to us, please contact us promptly at [email protected].

Upon becoming aware that personal data from a minor has been collected without valid parental or legal authorization, we will take immediate steps to remove the information from our systems and prevent any further processing.

Our website may include links to third-party websites or services that are not operated or controlled by us. We are not responsible for the content, security, or privacy practices of these external platforms. We strongly recommend reviewing the privacy policies of any third-party sites you visit before providing them with personal information.

For instance, our website footer contains a link to our Discord server and a widget redirecting to our Telegram channel. These features are provided by independent services and may collect technical information, such as your IP address or device type, even without direct interaction. Their data handling is subject to their own privacy policies.

You may also interact with us on platforms such as Discord, Telegram, Twitter, or similar social media channels. These services are not operated by CatProxies, and any personal information you share through them is governed by the respective platform's privacy practices. We do not control how those platforms collect, use, or retain your data.

To protect your privacy and security, please avoid sharing sensitive information, including login credentials, payment details, or customer support communications, through social media messages. Always remain vigilant against impersonation or phishing attempts by individuals falsely claiming affiliation with CatProxies.

We may revise this Privacy Policy at our sole discretion to reflect changes in our services, business practices, legal obligations, or regulatory requirements. Any updates will be published on this page, and the revised version will be identified by the updated effective date at the top of the document.

We do not provide individual notice of such changes. You are responsible for reviewing this Privacy Policy periodically to remain informed about how your personal data is collected, used, and protected. Your continued use of the Services after any modification constitutes your acceptance of the updated policy.

Where required by applicable law, we will obtain your consent or provide you with the opportunity to opt in or opt out of any material changes that affect the use of your personal data.

Users are responsible for safeguarding the security and confidentiality of their account credentials, including passwords, session tokens, and any other authentication information.

MOTAN DATA SOLUTIONS S.R.L. cannot be held liable for unauthorized access or data loss resulting from failure to adequately secure login information or devices used to access our Services. If you share access credentials or allow third parties to interact with your account, you assume full responsibility for any resulting actions or consequences.

You are also responsible for ensuring that your use of the Services complies with all applicable laws and regulations. We provide access to our platform based on the information and instructions you submit and cannot monitor how individual users make use of proxy connections.

If CatProxies or MOTAN DATA SOLUTIONS S.R.L. becomes involved in a merger, acquisition, asset sale, reorganization, or other change of control, your personal data may be transferred to the acquiring or successor entity. In such cases, we will require the new entity to either uphold the commitments outlined in this Privacy Policy or provide you with notice of any material changes.

In the event of insolvency, bankruptcy, or similar proceedings, your data may be considered part of our business assets and transferred accordingly. You acknowledge that such transfers may occur, and that any acquirer of our business may continue to process your personal data in accordance with the terms of this policy.

California Residents – Your Privacy Rights

If you are a resident of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA). These rights include:

1. The right to request information about the categories and specific pieces of personal data we have collected about you in the past 12 months
2. The right to request deletion of your personal data, subject to certain exceptions
3. The right to know whether your personal data has been disclosed or sold (we do not sell personal information)
4. The right to opt out of any future "sales" of your personal data, if applicable
5. The right to designate an authorized agent to submit requests on your behalf

To exercise any of these rights, please contact us at [email protected]. We will respond within 45 days, provided we can verify your identity. You may submit up to two requests within a 12-month period.

Important Notice – Regional Access Restrictions

For users physically located in the United Arab Emirates (UAE), the collection and processing of personal data are conducted in accordance with the principles outlined in Article 4 of the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Data is processed only when necessary for service delivery, compliance with legal obligations, or where clear consent has been obtained.

Our Services are not intended for individuals physically located in the United Kingdom or Switzerland. We do not actively offer, advertise, or provide access to our website, proxy products, or related features within these jurisdictions.